Process Excellence is Hard Work

Good overview article, identifying the key reason that Process Improvement initiatives fail most times in most companies: they require a lot of work and internalization. The out-of-box process improvement kits and consulting engagements very often miss this point.

You can't 'make' anyone do anything. You can only persuade them of an action's importance. The extent to which they are persuaded is the extent to which they will pursue the action.

http://blogs.hbr.org/cs/2011/03/avoid_the_improvement_hype_cyc_1.html?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+harvardbusiness+%28HBR.org%29